Job title: Clinical Administrative Coordinator
Company: CPS Solutions
Job description: This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.The Clinical Administrative Coordinator supports intake of referrals of members within the Optum at Home program. This role involves extracting referral information from Optum at Home group mailboxes or SharePoint to review and process the referral within our Electronic Medical Records system according to specific guidelines as appropriate based on type of referral need. This role supports timely notification of inbound referrals allowing members to receive coordination of services for needs identified from external sources such as the Health Plan, OptumCare, Optum Behavioral Health, etc. This is a fast-paced, high-volume environment which emphasizes teamwork, quality and performance. The role is virtual, where you can work from your home.This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am – 5:00pm across all U.S. time zones). It may be necessary, given the business need, to work occasional overtime.We offer 2 weeks of on-the-job training. The hours of training will be aligned with your schedule.Primary Responsibilities:
- Manage intake of referrals for all Optum at Home membership
- Daily work activities include reviewing and processing of new incoming referrals within the Optum at Home group mailboxes or SharePoint and following up on specific referrals to support intended outcomes
- Follow policies and procedures aligned with regulatory and organizational standards
- Accurately documents pertinent information regarding referral information within the Electronic Medical Records System
- Identifies gaps in workflow with referral intake/follow up process
- Recognize that quality is a core component of all work performed
- Navigate and operate multiple technology platforms efficiently
- Maintains confidential health information in compliance with state and federal regulations, including HIPAA
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- 1+ years of experience in a healthcare or social work setting
- 1+ year gathering and organizing medical records
- Work experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting and filtering data) and Microsoft Outlook (email, folders, attachments and calendars)
- Must be available to work Monday through Friday, during standard business hours (8:00 AM to 5:00 PM) across any U.S. time zone
Telecommuting Requirements:
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Must be comfortable working in a fast-paced, high-volume environment
- Must be able and comfortable with meeting/exceeding metrics and goals within the department
- Excellent organizational skills
- Demonstrates a high level of customer service
- Ability to deliver results while positively influencing others and maintaining personally accountability
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 – $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
Expected salary: $20 – 35.72 per hour
Location: Dallas, TX
Job date: Sun, 02 Nov 2025 08:30:17 GMT
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