Job title: BUSINESS DEVELOPMENT CENTER PHONE SPECIALIST
Company: Casa Autoplex
Job description: Benefits:
- 401(k)
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
The Casa Autoplex of Las Cruces has an immediate opening for a full-time, Business Development Center Phone Specialist.Essential duties:
- Answer all inbound service department phone calls and schedule needed service appointments
- Make outbound calls to schedule appointments for customers with needed recall appointments on their vehicles
- Download and follow up on all dealership recall and missed opportunities lists
- Advise customers on special-order parts status, appointment reminders, and recall campaigns
- Contact all appointment no-shows to reschedule their missed appointments
- Work directly with each and every service department team member
- Make CSI follow-up calls
Qualifications:
- A successful BDC representative will be trained in the needed product knowledge, professionalism, and empathy that our service customers look for today. Communication is extremely important in a service department as it contributes to team building with all the dealership’s departments
- To perform this job successfully, an. individual must be able to perform each essential duty satisfactorily
This is a position that all employees will receive continuous on-going training. Listed below are representative types of knowledge, skill, and/or abilities required:
- Automotive repair service knowledge
- Ability to multi-task betweeen phone and computer at the same time
- Customer service experience
- Bilingual skills are a plus
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Casa Autoplex is an equal opportunity employer.
Please, no phone calls.
Expected salary:
Location: Las Cruces, NM
Job date: Sun, 29 Jun 2025 00:11:54 GMT
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