Job title: Junior Business Analyst
Company: ICONMA
Job description: Our Client, a Public Utilities company, is looking for a Junior Business Analyst for their Philadelphia, PA/ Hybrid location.Responsibilities:
- A Junior Business Analyst typically assists in analyzing and documenting business processes and requirements for projects within an organization. Responsibilities may include:
- Assisting in gathering and documenting business requirements from stakeholders.
- Analyzing and documenting current business processes and workflows.
- Assisting in the development of functional and technical specifications.
- Participating in meetings and workshops to gather requirements and provide updates on project progress.
- Assisting in the identification and documentation of project risks and issues.
- Supporting the development and testing of new systems or enhancements.
- Assisting in the preparation of training materials and user documentation.
- Providing support to users during system implementation and post-implementation.
- A Junior Business Analyst should have strong analytical, problem-solving, and communication skills. They should be detail-oriented and able to work effectively in a team environment.
- Manager needs candidates with experience in Writing Reports. and Regulatory Compliance and Customer Service (outbound) experience.
- Experience handling inquiries from the general public in responding to irate customers, and resolving difficult, challenging and/or sensitive issues with diplomacy, empathy, good judgment, patience, and professionalism.
- Capacity to manage multiple accounts under pressure in a time sensitive fast paced environment. Individually must be organized and detail oriented.
- Demonstrated ability to effectively understand customer issues, offer solutions to problems, and communicate with the general public, supervision, and employees via the telephone.
- Possesses the requisite mathematical and analytical skills required to compute and interpret customer data billing inquiries (e.g., addition, subtraction, multiplication, division, percentages, averages and rates).
Requirements:
- Utility customer service exp – 2-3 yrs, Reconciliations/resolutions background, data billing
- 2 – 3 years (no exceptions)
- BA, BA (minimum) – Will except no college with at least 3-5 yrs exp
- Reconciliations, customer calls, answering and resolving inquiries. Microsoft office, some Data billing exp, MS Office 2yrs exp
- Utility Customer Service background 2-3 years
- Effective communication, reconciliation, customer disputes, customer resolutions
- Will except no college with at least 3-5 yrs exp
- 2-3 years exp (3-5 yrs with no degree)
Why Should You Apply?
- Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Expected salary:
Location: Philadelphia, PA
Job date: Fri, 16 May 2025 00:54:39 GMT
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