Job title: Sales CSR Assistant – Freelance, Remote
Company: Magic
Job description: Sales CSR Assistant – Freelance, RemoteDepartment: Boutique SalesEmployment Type: FreelanceLocation: Global+Reporting To: Client via MagicCompensation: $5.00 / hourDescriptionAbout the ClientOur client is a visionary in travel management for the construction industry, bringing extensive expertise to the forefront. With a focus on streamlining travel logistics, their company specializes in managing crew accommodations and travel arrangements from beginning to end. They are dedicated to providing exceptional service that allows construction teams to concentrate on their projects without the stress of coordinating travel. Join them in redefining travel management for the construction industry, ensuring a seamless experience every step of the way.Why does this role exist?The primary focus of this role is to ensure seamless and efficient handling of all incoming inquiries, with an emphasis on providing exceptional customer service and accurate management of guest details.The Impact you’ll make
- Drive revenue growth by converting inquiries into confirmed reservations, boosting hotel bookings.
- Enhance customer experience by delivering exceptional service during calls and ensuring a smooth onboarding process.
- Foster client relationships through outstanding support and regular communication.
Your Tasks:
- Answer incoming sales calls from 7 hotels using Dialpad (3-10 calls daily).
- Input guest room block or meeting request details into Monday.com.
- Send follow-up emails to guests confirming their details and callback schedules.
- Ensure all online leads are entered into Monday.com as soon as they are received.
Required Experience
- At least 2 years experience in sales or customer service, preferably in hospitality
- Experience with Dialpad or similar phone systems
- Proficient in using Monday.com for data entry and record-keeping
- Ability to send timely follow-up emails to guests
- Flexible with working shifts to ensure call coverage
- Proactive in managing leads and follow-ups
- WFH Set-Up:
- Computer with at least 8GB RAM, i5/AMD Ryzen 5 Processor, or MacOs Ventura and up.
- At least 25 MBPS wired internet connection and a back-up internet
- Working noise-canceling headset
- Working camera
Your superpowers are…
- Engaging Presence: You bring charisma, confidence, and a positive energy to every call.
- Great Communication skills: You can easily joke around, chat comfortably, and avoid sounding scripted.
- Client Connection: You know how to level with clients and carry yourself with confidence.
- Self-Awareness: You’re self-aware and skilled at engaging clients effectively.
- High EQ: You handle even the most difficult objections with ease and don’t get frustrated easily.
You should apply if…
- You are energetic and Confident: You bring positive energy and confidence to every sales conversation.
- You are a Target Crusher: Your dedication consistently drives you to achieve and exceed targets.
- You are an Analytical Thinker: You make smart, informed decisions through thoughtful analysis.
- You are Resilient: You show determination and resilience in facing challenges head-on.Tentative schedule: Monday – Friday, 8 AM – 5 PM PST (Subject to change based on business needs).
- Rate: USD 5/hour.
What to Expect:
- Tentative schedule: Monday – Friday, 8 AM – 5 PM PST
- Subject to change based on business needs
- Rate: USD 5/hour.
What to Expect?
Expected salary:
Location: USA
Job date: Thu, 26 Sep 2024 03:29:30 GMT
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