Help Desk Specialist

Job title: Help Desk Specialist

Company: Parsons

Job description: In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.Job Description:In a world of possibilities, pursue one with endless opportunities. Imagine Next!When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.Job Description:We are seeking a Help Desk Specialist to support our new Microsoft Azure-based development environment within the help desk which is staffed 8 hours a day 5 days a week. Under direct supervision and with mentoring and guidance, the ideal candidate will be responsible for providing technical support and ensuring a seamless experience for our developers and stakeholders. You will troubleshoot standard issues, questions and problems. Assignments are directed at gaining experience in basic techniques and procedures for handling standard service procedures, issues, questions and problems arising in the day-to-day use of individual workstations, computers, hardware and software. Must be eligible to obtain a US government security clearance, we will sponsor you!What you’ll be doingTroubleshoot standard software and virtualization questions, issues, problems and failures with individual workstations, software and hardware; may identify and refer network problems related to virtual desktop infrastructure and other components of the network as your role grows. Activities include recognition, research, isolation, resolution, and follow-up actions.Coordinate with IT and development teams to troubleshoot and resolve complex technical problems.Support the development and maintenance of help desk policies, procedures, and documentation.Stay updated with the latest Azure features and updates to provide proactive support – we pay for certification study material and exams aligned with your role.Collaborate with other members of the Help Desk and engineering teams to resolve complex problems.Qualifications:Bachelor’s degree in Information Technology, Computer Science, or a related field.Minimum of 0-2 years’ experience in IT support.Experience with Microsoft Azure and cloud computing environments.Must be able to obtain a US government issued security clearance.Excellent communication and customer-service skills.An aptitude for identifying, analyzing and resolving common technical issues, questions and problems with software and associated hardware.Strong communication skills to collaborate effectively in a remote team environment.Ability to work independently and manage time effectively while working remotely.What Desired Skills You’ll Bring:Secret security clearance.Certifications in Microsoft Azure or related fields are highly desirable.Minimum Clearance Required to Start:Not Applicable/None.Ability to obtain Secret clearance.Minimum Clearance Required to Start: Not Applicable/NoneThis position is part of our Federal Solutions team.Our Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our diverse, intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation’s most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.Salary Range: $25.34 – $44.33This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled.Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Diversity is ingrained in who we are, how we do business, and is one of our company’s core values. Parsons equally employs representation at all job levels for minority, female, disabled, protected veteran and LGBTQ+.We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Expected salary:

Location: USA

Job date: Sat, 14 Sep 2024 04:53:50 GMT

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