Job title: IT Administrator, Information Technology Support
Company: Xfinity
Job description: Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.Job Summary As an IT Administrator on the Client Services team, you will work as a member of the IT desktop support engineers and help shape the IT user experience across the Comcast Enterprise. The Client Services team is responsible for providing technical expertise to all HQ employees with their IT needs in using supported hardware and software products. We are a team that enables the business to create and innovate exciting new products.Job DescriptionWho does this IT Administrator partner with?Works with a team of approximately 45 techs across 14 sites, either directly onsite or remotely. In this role, you support our internal Comcast user community across many areas (remote and local) with their hardware and software needs.What You’ll Do:
- Maintains a strong culture of customer service and responsiveness in the Client Services department.
- Workstation procurement, installation, and connectivity
- Software configuration
- User profile updates, backups, and general enterprise computing
- Research new/emerging technologies.
- Tests, implements, and documents policies and procedures.
- Identifies and resolves complex issues.
- Regular, consistent, and punctual attendance.
- Other duties and responsibilities as assigned.
What You’ll Need:
- 2-4 years technical support experience. Ideal candidate will have experience supporting the following technologies: MAC/Apple Device, Desktop Operating Systems, Desktop/Laptop hardware, mobile phone hardware and software, printers
- Strong written and interpersonal communication skills, with both technical and non-technical audiences
- Microsoft Azure
- Strong iOS/Apple support background
- Jamf
- Ability to troubleshoot effectively
- Ability to prioritize and handle multiple tasks simultaneously
- Ability to work independently and/or as part of a team
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team – make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what’s right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.Please visit the on our careers site for more details.Education High School Diploma / GEDCertifications (if applicable)Relative Work Experience 0-2 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Expected salary:
Location: Plano, TX
Job date: Wed, 28 Aug 2024 06:24:35 GMT
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