Job title: Senior Clinical Administrative Coordinator – National Remote
Company: UnitedHealth Group
Job description: You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life’s best work.SMThe Senior Clinical Administrative Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service. Supports the team in meeting clinical and service goals. Senior Clinical Administrative Coordinator will be asked, at times, to complete outbound calls to facilities.This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am to 5:00pm depending on time zones. It may be necessary, given the business need, to work occasional overtime.We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule.*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.Primary Responsibilities:Provide non-clinical support to the UCS Discharge Care Management team through the performance of a variety of tasks that contribute to the efficiency and success of the program. These includes:
- Accurately enter member information into a variety of platforms
- Assist in obtaining and updating clinical information from the hospitals
- Assist in researching, obtaining, and maintaining relevant personnel and contact information at hospitals
- Develop and maintain critical discharge management relationships at hospitals
- Assist in obtaining medical records for retention and filing in appropriate systems
- Navigate between computer screens and platforms to research member information
- Effective communication with Discharge Care Team members throughout workday via email, TEAMs chat, and telephone to assist in coordination of discharges
- Assist in developing and reviewing workflows and job aides to ensure correct and efficient processes are being followed
- Efficiently responding to incoming communications such as calls or emails in order to provide prompt and courteous service to partners
- Establish and maintain effective professional relationships with internal and external customers
- Cross train in in other programs that provide Clinical Administrative Coordination and provide support as needed
- Extensive work experience within own function
- Work is frequently completed without established procedures
- Works independently
- Act as a resource for others
- Other tasks as requested by their manager
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
- High School Diploma / GED OR equivalent experience
- Must be 18+ years of age or older
- 2+ years of experience analyzing and solving customer problems
- 2+ years of experience working in the health care industry
- 2+ years of telephonic customer service experience
- 1+ year of experience in an Office setting using the telephone and computer as the primary instruments to perform the job duties
- Working Knowledge of Medical Terminology to communicate with members and providers
- Experience with MS Word (create, edit, save documents)
- Microsoft Excel (view, sort)
- Microsoft Outlook (email and calendar management)
- Be able to use multiple web applications, to include preparing and/or format office documentation needed for various audiences
Preferred Qualifications:
- Previous experience working with Microsoft Access databases
Telecommuting Requirements:
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Strong oral and written communication skills — specifically telephone skills
- Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
- Excellent customer service skills
- Excellent interpersonal and problem-solving skills
- Attention to detail, as observed in day-to-day work
- Excellent time management and prioritization skills
- Ability to maintain professionalism and a positive service attitude at all times
- Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
- Strong team player and team building skills
- Ability to work independently and as part of a team
- Able to handle sensitive issues with members and providers in a confidential manner
- Demonstrates initiative in achieving individual, team, and organizational goals and objectives
- Creative problem-solving skills with the ability to use community and network resources to meet members’ needs.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The hourly range for this is $19.47 – $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.#RPO
Expected salary: $19.47 – 38.08 per hour
Location: Dallas, TX
Job date: Tue, 20 Aug 2024 22:46:07 GMT
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