Job title: Legal Administrative Professional I – Victim Services (PAO Internal Applicants Only)
Company: King County
Job description: SummaryLEGAL ADMINSTRATIVE PROFESSIONAL IAdult Criminal Practice Division/Victim ServicesKing County Courthouse – SeattleThis position is open only to current PAO employeesThe people chosen for this role will be the first point of contact for visitors, who may be dealing with traumatic and complex matters, and will be responsible for a high volume of phone calls.Salary: Range 38 – $26.72 (step one) – $33.87 (step ten) *Work Schedule: Monday – Friday, our core business hours are 8:00 a.m. to 5:00 p.m. An alternative schedule is subject to supervisor approval.Work Location: King County Courthouse, 5th floor
Job Openings: This recruitment will be used to fill two LAP I positionsJob Duties
- Provide exceptional customer service, in the spirit of a public servant, to visitors and callers, while relaying information in accordance with PAO policy.
- Direct calls to appropriate individuals/units within the office or refer the caller to external resources or partner agencies.
- Maintain a high level of discretion, tact, and confidentiality when working on highly sensitive subject matter and/or material.
- Professionally interact with the public, law enforcement officers, defense attorneys, judges, court staff, and PAO colleagues.
- Utilize the PAO case management system, Prosecution by Karpel (PbK) to look up basic information and upload documents as requested.
- Read criminal cases, with an attention to detail, to determine victim information: annotate information into PbK; produce and distribute victim notification packets, and letters.
- Monitor and address shared queues in PbK.
- Process Special Sexual Offender Sentencing Alternative (SSOSA) reports and Special Assault Unit (SAU) declines.
- Complete Domestic Violence (DV) Info Net reporting.
- Provide administrative duties for U-VISA processing.
- Maintain and update the Victim Assistance Unit (VAU) reception manual.
- Help to train new VAU personnel.
- Manage parking validations for victims and witnesses.
- Electronically filed documents through the Superior Court Clerk’s Office online portal.
- Assist supervisor, paralegal(s), and Restitution Investigators with additional PbK entry and other duties as assigned.
- Monitor, distribute, and scan a large volume of US mail, emails, and faxes received.
- Order and maintain office supplies.
- Manage office equipment (e.g., computer, fax, copy and printer machines, including the distribution of delivered toner and scheduled pick up for toner recycling.
- Assist with special projects as they arise.
- Actively participate in PAO equity work, attending equity trainings and discussions, support for the PAO’s Equity and Social Justice police and principles, work with PAO colleagues and management to identify opportunities for improvement.
- Additional responsibilities and tasks may be incorporated, or existing ones modified, as business needs evolve.
Experience, Qualifications, Knowledge, Skills
- Knowledge of general office principles and procedures, particularly in the criminal justice system.
- Ability to manage tasks from beginning to end, obtaining all information needed for completion.
- Skills in using computers and the ability to become proficient in the use of database programs such as PbK (with training), Word, Excel, Adobe Pro, and Outlook.
- Skills in organization to appropriately prioritize and complete a variety of tasks in an accurate manner with frequent interruptions.
- Customer service skills in person and via phone (discretion, patience, etiquette, professionalism).
- Ability to assist individuals that may be in crisis.
- Experience working independently or as part of a team.
- Skills exercising initiative and following through with work assignments.
- Demonstrate predictable, reliable, and timely attendance.
- Follow written and verbal directions and complete assigned tasks on schedule.
- Learn from directions, observations, and mistakes, and apply procedures using good judgment.
- Ability to meet deadlines with attention to detail and to assume unscheduled and unexpected responsibilities.
- Ability to accept supervision, coaching and feedback.
- Knowledge of the criminal justice system and general office principles and practices.
- Ability to communicate effectively and follow written and verbal directions.
- Commitment to equity and Social Justice work, including ongoing cultural humility development.
- Skill in exercising tact, courtesy, and judgment with individuals from a variety of backgrounds.
- Knowledge of the criminal justice system and the PAO is a plus, but not required.
Supplemental InformationApplication Procedure: PAO employees who are represented by Teamsters Local No. 117 will receive priority consideration. There exists a broken rung in many organizations that can make attaining formal positions challenging to historically excluded groups. We highly encourage anyone with lived experience to apply for this position by 5:00 p.m. Monday, August 26th. We are not requesting a detailed expression of interest, as we prefer to keep barriers for applying low and will look forward to hearing about experience and aspirations for the role during the interview process.
- In addition to the benefits listed on the benefits tab, employees with less than 2 years of service will receive .25 per hour less than the hourly salary table due to a mandatory contribution toward the Teamsters Pension Trust that was voted by members of the collective bargaining agreement between our office and Teamsters Local No. 117. This contribution is made by the employee and after two years it is paid by the employer.
King County is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.To ApplyIf you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact Selene Poulsen atKing County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees’ health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12 paid holidays each year plus two personal holidays
- Generous vacation and paid sick leave
- Paid parental, family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs
For additional information about employee benefits, visit our .This is a general description of the benefits offered to eligible King County employees, and every effort has been made to ensure its accuracy. If any information on this document conflicts with the provisions of a collective bargaining agreement (CBA), the CBA prevails.NOTE: Benefits for Term Limited Temporary (TLT) or Short Term Temporary (STT) positions, including leave eligibility and/or participation in the pension plan through the Washington State Department of Retirement Systems, will vary based upon the terms and details of the position. Short Term Temporary positions are not eligible for an ORCA transit pass.For inquiries about the specifics of this position, please contact the recruiter identified on this job posting.
Expected salary: $2137.6 – 2709.6 per month
Location: King County, WA
Job date: Fri, 16 Aug 2024 00:17:23 GMT
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