System Development Manager, AWS Resilience, AWS Incident Response

Job title: System Development Manager, AWS Resilience, AWS Incident Response

Company: Amazon

Job description: DESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain – and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to
completion.AWS Resilience owns service to prevent and response to availability and security issues for all AWS Services. In other words, we’re the people who keep the cloud running. We work on the most challenging problems, with constant new services and possible failure modes to prevent – and we’re looking for talented people who want to help.You’ll join a diverse team of software, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security and availability. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.AWS Incident Response is at the heart of the high availability of Amazon Web Services. We make customer impacting events shorter and less frequent by driving large scale event and incident response. Our automated tooling quickly identifies the cause of an issue and helps mitigate its impact, and much of our engineer time is spent on projects to improve the tooling and automation. We also provide manual incident management for AWS and other Amazon groups, directing the resolution of an issue with service teams, and diving deep into those events to drive improvements to the tooling. It’s an exciting time to join our team as we are growing and expanding our offerings.As a System Development Manager on the team you will manage automated tooling roadmaps and delivery for the detection and resolution of issues within AWS and Amazon infrastructure. You will also spend a portion of your time ensuring your team efficiently directs the resolution of high visibility incidents in conference calls and global teams. Using data learned from those incidents you will drive further improvements into our automation, tooling, and processes so that the next event is shorter or avoided entirely. You will coordinate across project teams to expand use of our tooling to additional areas across Amazon. If you’re looking for a team with great growth potential and an opportunity to make a huge impact, this is the team to join.Key job responsibilities
Define and Deliver Business Priorities
You will be a key contributor and owner of the direction of the global AWS Incident Response team. You will define, plan, track and deliver on strategic goals for the team, while ensuring that the team remains unblocked and focused.Cross-Site, Cross-Team Coordination
You will be responsible for coordinating with your counterparts to ensure that a clear communication channel exists between AWS Operations teams. You will also work closely with systems and product teams to create and maintain a proper processes for monitoring and alarming on services. A portion of this process will include establishing both solid operational acceptance criteria and a concrete feedback loop for resolving deviations from that process.Incident/Change Management
You will be the point of contact for inquiries regarding engagement processes and issues within the global Amazon platform during your team’s coverage. Responsibilities include delegation of emergent engagement issues to team members, driving initiatives regarding improvements to existing tools & processes and providing feedback on new practices & procedures in order to scale with the rapid expansion of the AWS Services and customer base.Performance Management/Team Health
You will own all facets of performance and career management for the team.About the team
ABOUT AWS:Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS– 5+ years of direct experience with cloud hosting technologies (AWS, Azure, etc.
– 5+ years experience managing an engineering team operating at scale.
– Deep understanding of infrastructure delivered through the software development lifecycle in an API-enabled environment – including agile development, software /patterns, and modern cloud services.
– Experience in implementing, supporting, and evaluating tools and services with a security, scalability, and performance mindset
– Ability to handle multiple competing priorities in a fast-paced environment
– Ability to interact with and influence people at all levels.
– Excellent written and verbal communication skills and ability to get ideas across to the team, peers and customers.PREFERRED QUALIFICATIONS– Strong understanding of fundamental operational best practices such as monitoring, alerting, deployment and change policies (ITIL a plus)
– Experience running agile frameworks or other workflow methodologies in an DevOps setting.
– Experience dealing with customers during issue resolution and operating under pressure.
– Routine communication of status to senior management
– SLA definition and refinement
– Goal-setting for reduction and elimination of customer facing defects
– Leading post-mortem analysis, including ensuring a high quality bar for analysis and follow through of consequent action items
– Experience in Managing ManagersAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $149,700/year in our lowest geographic market up to $258,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Expected salary: $149700 per year

Location: Seattle, WA

Job date: Thu, 24 Oct 2024 00:10:57 GMT

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