Interim Director of Operations Access Services, NTID

Job title: Interim Director of Operations Access Services, NTID

Company: Rochester Institute of Technology

Job description: OrganizationNTID Access ServicesJob Responsibilities

• Maintain operational tools and processes supporting delivery of over 200, 000 hours of services annually (6000 hours weekly during the academic year) in a department of 145 staff interpreters, 60 captionists and 400 student notetakers who serve over 25% of RIT’s course offerings. Design and deliver reports to support operations and efficient use of resources, maintain timelines and processes for scheduling resources and staffing. Foster coordination and cooperation across the three service areas and 10 budget departments of DAS.
• Maintain accounting for $2 million annual budget, supervise the weekly provision of 1000 hours of supplemental services, and other areas as directed by Director of DAS.
• Assist with HR activities within division such as hiring, promotion, terminations, salary recommendation preparations, LOA approvals, etc., prepared for Director of DAS approval.
• Serve as project leadership for initiatives assigned by Director.
• Maintain and build partnerships with other departments at RIT needed to provide access including class notes scanning and distribution, ITS and Wallace Center for networks and course delivery systems, including remote access delivery to diverse RIT venues.
• Prepare reports to support reconciliation of expenses, tracking service trends, costs, and annual report data, and to support recommendations made for improving department efficiencies.
• Represent NTID/DAS to various RIT departments and initiatives (e.g., Office of the President, Provost, Student Affairs, new faculty and staff orientation, RIT advisors, Registrar, Res Life, Study Abroad, NSSO.)
• Provide general assistance and confidential consultation to Director of DAS.
• Other duties as assigned

FLSA CategoryExemptCollege/DivisionNational Technical Institute for the DeafRequired Application DocumentsCover Letter, Curriculum Vitae or Resume, List of ReferencesEmployment CategoryFulltimeAdditional DetailsIn compliance with NYS’s Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.How To ApplyIn order to be considered for this position, you must apply for it at: . Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.120ARequired QualificationsEducation/Experience:

• Bachelor’s degree or equivalent experience
• In-depth understanding of Access Service provision at a large comprehensive university with large numbers of diverse deaf and hard of hearing students and faculty trumps any other qualification. Knowledge of and experience with federal legislation, institute policies and practices, and current trends in access provision is essential. This position requires a minimum of ten years experience in Access Service delivery and administration, with a focus on demonstrated leadership and innovation.

Skills:

• Big picture understanding of Access Services. Experience in the administration of interpreting/captioning in postsecondary education.
• Respect for the diversity of needs and settings to be served AND broad experience in coordination of the services.
• Knowledge of and experience in business practices in postsecondary education
• Knowledge of and experience in budget management for a large, multidisciplinary department
• Integrity, humility, and confidentiality in support of Director and others dealing with sensitive issues.
• Collaborative, progressive, innovative mindset; appreciation of the value of all team members.
• Strong analytical skills and quantitative abilities.
• Understanding of university organization and resources
• Knowledge of the large, diverse, deaf and hard-of-hearing community
• Strong communication abilities, written, spoken, and signed (American Sign Language)
• Perseverance and strong work ethic
• Ability to lead diverse groups into concerted action
• Generosity in sharing expertise and a strong interest in developing others

Preferred QualificationsBachelor’s degree or equivalent experience with significant progress towards Bachelor’s degree, OR 10+ years’ experience in the administration of access services in postsecondary education.Department/College DescriptionDepartment of Access Services (DAS) provides interpreting, notetaking, and real-time captioning services to the RIT community. Our goal is to provide the highest possible quality of access to communication.Access services enable more than 650 deaf and hard-of-hearing RIT students to register and fully participate in roughly 23,000 credit hours annually in more than 200 highly competitive academic programs. Deaf, hard-of-hearing, and hearing students alike use access services to communicate with each other in a variety of extra-curricular activities associated with student clubs and organizations, entertainment and sports events, and RIT programs and services.ShiftA, AfternoonWhat do we believe at RIT?Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.As a member of the RIT community, you’ll receive a comprehensive employee that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).Job SummaryThe Department of Access Services (DAS) is charged with providing federally mandated access service to the 20,000+ students, staff, and faculty on RIT campuses worldwide. DAS staff, who number over 240, provide annually well over 200,000 hours of access service. RIT designates the work of DAS critical to the institute’s mission. The Director of Operations supervises the large and complex business functions of DAS, including: the provision of 6000 hours of access service weekly during the academic year; manages 4 direct reports, two in the Scheduling Office, Asst. Director of Professional Development, Asst. Director of Visual Communications; supports the operational efforts of the six interpreting teams, two captioning teams, and the notetaking department; manages HR processes, and issues for consistency and compliance with ADA and RIT requirements; in collaboration with the RIT Office of Legal Affairs and the Director of DAS, monitors institute compliance with federal Office of Civil Rights (OCR) mandates; oversees the 100+ supplemental staff of freelance interpreters and remote captionists who work for DAS weekly; coordinates scheduling processes and timelines; manages extensive inventory of department equipment.The Director of Operations is a senior leadership position, reporting to the Director of DAS.The Department of Access Services (DAS) is charged with providing federally mandated access service to the 20,000+ students, staff, and faculty on RIT campuses worldwide. DAS staff, who number over 240, provide annually well over 200,000 hours of access service. RIT designates the work of DAS critical to the institute’s mission. The Director of Operations supervises the large and complex business functions of DAS, including: the provision of 6000 hours of access service weekly during the academic year; manages 4 direct reports, two in the Scheduling Office, Asst. Director of Professional Development, Asst. Director of Visual Communications; supports the operational efforts of the six interpreting teams, two captioning teams, and the notetaking department; manages HR processes, and issues for consistency and compliance with ADA and RIT requirements; in collaboration with the RIT Office of Legal Affairs and the Director of DAS, monitors institute compliance with federal Office of Civil Rights (OCR) mandates; oversees the 100+ supplemental staff of freelance interpreters and remote captionists who work for DAS weekly; coordinates scheduling processes and timelines; manages extensive inventory of department equipment.The Director of Operations is a senior leadership position, reporting to the Director of DAS.
In addition to and in furtherance of the daily provision of access service, the Director of Operations is charged with the establishment of quality metrics and improvement systems to advance service quality and maintain high student satisfaction. The Director of Operations makes recommendations to the Director of DAS regarding optimal operational efficiencies for all processes significantly affecting central operations of Access Services. At times this involves the coordinating feedback and data from select staff throughout DAS, constituted on an ad hoc basis for the purpose of effecting needed implementations. This requires careful analysis of identified operational problems, and the development and coordination of evidence-based solution implementations, which frequently involve key administrators, faculty, and staff throughout the greater RIT community.Hourly/Salary Minimum60200Hourly/Salary Maximum100800

Expected salary:

Location: Rochester, NY

Job date: Wed, 07 Aug 2024 05:33:25 GMT

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