End User Computing Specialist I

Job title: End User Computing Specialist I

Company: University of Florida

Job description: Classification Title:End User Computing Specialist I
Job Description:Responds to and resolves complicated IT requests from faculty, staff, and students. Investigates, diagnoses, and repairs hardware, software, and network related problems as needed. Ensures tasks are completed in a timely manner and executed flawlessly through direct action and coordination with other technical staff. Performs new equipment deployment and upgrades. Processes equipment checkout to staff and faculty. Asist with inventory and asset management.Responds to immediate requests for assistance from instructors, by monitoring trouble tickets, answering Help Phone calls, and assisting with walk-in requests. Triage instructor complaints, and repair or replace equipment, as necessary. Document work performed in the appropriate management information systems. Provide technical support for faculty and students during midterm and final exams.Provides basic tier technical support for instructors using classroom technology, including both computer and audio/visual equipment in College of Law classrooms. Escalates problem requests to appropriate A/V technicians when problem is of a complex A/V nature. Provide technical support for staff and students during computer based (ExamSoft) exams. Provide specific support during law school events (conferences, engagements, town halls, etc.).Maintenance work and miscellaneous jobs such as cleaning out unused storage areas, equipment inventory, organizing work areas, etc.Expected Salary:$40,000 or commensurate with experience
Minimum Requirements:Associate’s degree; or a high school diploma or equivalent and two years of relevant experience.
Preferred Qualifications:Expert knowledge in the following areas:
Windows
Macintosh
Mobile device operating systems and applications
Demonstrated high level customer service deliveryKNOWLEDGE
Windows, Macintosh, audio-visual systems (in a classroom and conference room environment) and mobile device operating systems and applications.
Awareness of current standards and trends in IT and emerging technology
Basic to intermediate understanding of Microsoft Active Directory environments
Basic to intermediate understanding of Group Policy, DNS, DHCP, and Microsoft ExchangeSKILLS
Demonstrate high levels of customer service delivery in an IT Desktop Support role.
Outstanding communicator and possess excellent written and verbal communication skills; interpersonal skills; and the ability to work collegially and interact effectively with a diverse constituency.
Excellent organizational skills and an ability to prioritize and complete simultaneous projects with minimal supervision.
Accuracy, attention to detail and a customer service-oriented approach and mindsetABILITIES:
Communicate concisely with vendors and manufacturers regarding product issues and needs
Work collaboratively and build strategic relationships with both internal and external clients.
Ability to think critically and creatively, have a high standard of integrity and be motivated to incorporate best practices into the organizational structure.
Superior analytical and problem-solving abilities.OTHER QUALIFICATIONS:
Provide excellent service through professional and courteous interactions with internal and external stakeholders while meeting business needs.Special Instructions to Applicants:Application must be submitted by 11:55 p.m. (ET) of the posting end date.
Health Assessment Required: NoAdvertised: 11 Jul 2024 Eastern Daylight Time
Applications close: 18 Jul 2024 Eastern Daylight Time

Expected salary:

Location: Gainesville, FL

Job date: Sat, 13 Jul 2024 06:12:22 GMT

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