Job title: IT Development Engineer II- ServiceNow Administrator
Company: Coca-Cola
Job description: Requisition ID: 235812Locations: CharlotteUncap Your Potential at America’s Largest Coca-Cola Bottler – Pour Your Passion into Purpose!We’re more than beverages-we’re building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.
- Career Growth: Clear pathways to advance and develop your career
- Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
- Purpose-Driven: Create meaningful impact in the communities you serve
- Professional Development: Dedicated training + personalized mentorship
Join us – your refreshing new chapter starts here!Job OverviewWe are seeking a highly skilled and experienced Senior ServiceNow Administrator with a strong background in Enterprise Identity Management (EIM) to join our IT Infrastructure team. This role will be responsible for the administration, configuration, and optimization of the ServiceNow platform, with a focus on identity lifecycle management, access governance, and integration with enterprise IAM systems.Duties & ResponsibilitiesServiceNow Administration
- Administer, configure, and enhance the core ServiceNow modules including ITSM, HRSD, ITOM, ITAM, Employee Center and custom applications to support business needs
- Develop and maintain ServiceNow applications, workflows, and automation solutions.
- Create and manage Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer workflows.
- Design and implement integrations between ServiceNow and third-party systems (e.g., Active Directory, Azure, SCCM, Office 365, Snowflake, etc.).
- Utilize REST/SOAP APIs, MID Servers, Integration Hub, and webhooks to connect ServiceNow with enterprise applications.
- Develop PowerShell scripts to automate IT tasks, system monitoring, and data synchronization with ServiceNow.
Identity Management
- Design and implement identity lifecycle processes (onboarding, offboarding, role changes) within ServiceNow.
- Integrate ServiceNow with IAM platforms (e.g., Okta, Azure AD, Ping, Saviynt, ZertID).
- Build and manage access request workflows, access certification campaigns, and entitlement reviews.
- Ensure compliance with identity governance policies and audit requirements.
- Partner with cybersecurity, HR, and compliance teams to align identity processes with organizational policies.
Knowledge, Skills, & Abilities
- 3-5 years of experience administering ServiceNow in a large enterprise environment.
- 3+ years of experience implementing or managing identity management solutions within ServiceNow.
- Proven experience integrating ServiceNow with enterprise applications via REST/SOAP APIs, LDAP, Active Directory, SSO/SAML and cloud identity providers.
- Proficiency in JavaScript, REST APIs, and ServiceNow scripting.
- Hands-on experience with PowerShell scripting for automation and system administration.
- Strong understanding of IAM concepts: RBAC, ABAC, SSO, MFA, provisioning/deprovisioning.
- Strong troubleshooting skills and ability to resolve complex technical issues efficiently.
- Knowledge of ITIL framework and IT service management best practices
Minimum Qualifications
- High school diploma or GED; 2 years of education beyond high school in college or technical school
- 3-5 Years of Agile Delivery in a Matrixed Organizational Structure
- 3-5 Years of SDLC and CI, CD experience – Tools, Frameworks and best practices
- 3-5 Years MS Azure Environment Development experience
- 2-3 Years MS Azure DevOps operational (pipeline) experience
- 2-3 Years experience in Domain-specific framework development
- 3-5 Years of Data integrations and exchange frameworks (jSON, XML, EDI)
- [Domain] Specific Experience is Mandatory
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS) or HRSD-specific certifications
- Experience with ITIL processes and frameworks.
- Experience with ServiceNow Flow Designer, Integration Hub, and AI Chat Bots.
- Familiarity with scripting languages like PowerShell, JavaScript and SQL
- Knowledge of compliance standards such as SOX.
Work EnvironmentOffice environmentIn office 4 days a week, 1 day remote flexibility#LI-AF1Equal Opportunity Employer – All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
Expected salary:
Location: Charlotte, NC
Job date: Sun, 05 Oct 2025 00:18:32 GMT
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