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Administrative Assistant I – Clinical

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Job title: Administrative Assistant I – Clinical

Company: Bassett Healthcare

Job description: Job Description:The best thing about this roleAre you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.
What you’ll doUnder regular supervision of the division or department manager, the Administrative Assistant I – Clinical supports the services of the assigned practitioners in a diversified, high quality and confidential manner for the department. Works closely with other department staff to provide a smooth operating and efficient department, to enhance the quality of patient care. This person provides daily support to clinical operations of department.

calls in a positive, professional and helpful manner, always utilizing the Bassett three-part
greeting. * Takes detailed and accurate messages consistently in the established format and assures thatany required follow-through occurs within an acceptable time-frame as observed by manager and
providers. * Accurately types all memoranda, reports and correspondence as requested, maintainingknowledge in all necessary computer programs to best support clinical operations as observed by
manager. * Accurately utilize EPIC and Microsoft Outlook computer programs as trained to manage providerschedules and schedule patients as needed as observed by manager. * Maintains accurate calendars for providers and, in accordance with department policies,coordinates all related paperwork for meetings, time off and travel for providers, completeness,
timeliness and accuracy shall be based upon feedback from providers and observation by
manager. * Incoming correspondence is processed in a timely and confidential manner as observed bymanager and utilizing peer feedback. * Utilize good time management skills by prioritizing work/projects, communicating status of on-going tasks/projects to providers and manager and by completing work in a timely manner asobserved by manager and providers. * Processes all clinical paperwork (dictation, labs, pathologies, prescriptions) accurately with nomore than 3 exceptions per year, as measured by feedback from providers. * Provides other administrative support as needed or requested to ensure quality support andcontinuous improvement of clinical operations. * Schedules outpatient appointments via telephone request directly from patients and referringproviders, or off of reminder lists and bump lists (including patients with special indicators such as
resistant organism, and including confirmation of patient’s demographic information) according to
departmental protocols and in compliance with the quality assurance reviews. * Cross-trains in all appropriate scheduling functions as determined through departmental trainingschedules and implemented by Supervisor. * Initiates and coordinates with all appropriate entities (departments, physicians, etc…) thescheduling of various procedures along with any required pre-procedure appointments or post-procedure follow-up. * Communicates with various departments and coordinates appointments for diagnostic testingsuch as (but not limited to) MRI, CT scans, bone scans and laboratory testing. * Collects and records all pertinent information for obtaining authorization for diagnostic testing andmedication including ICD-9 codes, progress notes, and historical information as required based
upon site of service or urgent circumstances. * Actively promotes the delivery of quality health care through continual learning, proactivecommunications and encouraging teamwork. * Pro-actively resolves problems and makes decisions within scope of authority as observed bymanager and providers. * Provides assistance and cross-coverage for other staff willingly as requested or as needed,ensuring adequate coverage during staff vacations and time-off. * Presents a positive image of Bassett Medical Center through professional appearance andbehavior as observed by manager and providers. * Always ensures the confidentiality of protected health information, understanding patient privacyrights and Patient Bill of Rights. * Always discusses patient care issues privately and quietly at work only and reads medicaldocumentation on a need-to-know only basis in order to accomplish a specific task. * Receives requests from various internal and external sources and schedules appointments inaccordance with departmental guidelines. * Serves as a liaison between the Department and the health insurance plans during the reviewprocess, facilitating communication and adhering to Department policy and procedure for
timeliness of review, decision and determinations as observed by a supervisor. * Acts as a receiving point for patient concerns and complaints, accurately identifies unresolvedissues that have the potential to adversely affect patient care, and refers issues and conflicts on to
a supervisor/manager or provider as measured by direct supervisory observation and co-worker
feedback. Responds to the patient/families or refers to a supervisor/manager or provider as
appropriate depending upon circumstances. * Communicates care plans and scheduled appointments to patients/families. Responds topatients/families within 24-72 hours or as appropriate based upon the circumstances * Assumes responsibility for continuing education by maintaining competency in programs requiredfor daily responsibilities, including clinical information systems, office automation systems and
insurance issues. * Attends required in-services as requested by supervisor.

than 1 exception per year as measured by supervisory audit. * Maintains job specific knowledge and proficiency (may include FSC, scheduling, charge codinginformation and creation of open referrals) by attending meetings, training and reading all
pertinent training documentation and memos as documented on annual in-service record. * Maintains a thorough knowledge and understanding of Bassett FSC’s and local carrier’s medicalcoverage policies as they relate to the Department. * Performs department specific tasks as assigned by the manager or director.

What we need from youEducation:

Experience:

Licensure/Certifications:

Skills:

Physical Requirements:

Hazards:

Working Conditions:

Travel:

Total RewardsBassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:

Specific benefit offerings may vary by location and/or position.
Pay RangeSalary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.
Pay Range Minimum:USD $20.29/Hr.
Pay Range Maximum:USD $30.44/Hr.
We love the difference people bringWe provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

Expected salary: $20.29 per hour

Location: Cooperstown, NY

Job date: Sat, 09 Aug 2025 03:51:41 GMT

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