Job title: UMR Product and Capability Designer – Remote
Company: UnitedHealth Group
Job description: At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.Reporting to the Product Design Director, this position supports the Utilization Management and Affordability Regulatory and Compliance initiatives through creative ideation and solution development.Principle duties and responsibilities: This position is a strategic and user-centered Product Designer to join our Utilization Management (UM) and Affordability product team. The candidate will design both customer-facing products and digital tools that interface clinicians, care managers, and patients to assist in the navigation of the complex landscape of healthcare utilization and cost transparency.This position will work at the intersection of clinical and claim workflows, providers, and patient experience—crafting intuitive, compliant, and scalable solutions that improve care efficiency while reducing unnecessary costs. The focus of this role is for regulatory and compliance designs, including but not limited to, state regulatory requirements and provider contractual exceptions.You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:
- Design end-to-end experiences that focus on the regulatory or compliance needs to support prior authorization, care coordination, claim processes, and cost estimation
- Translate regulatory and clinical requirements into usable, accessible interfaces
- Conduct user research with clinicians, administrators, and patients to uncover pain points and opportunities
- Create wireframes and prototypes for common understanding of vision and business requirements
- Collaborate with product managers, capability managers, sales and account management, system architects, care management (utilization) operations, claim operations, IT, and data analysts to ensure feasibility and alignment with business goals
- Obtain quotes from IT for design work for prioritization and to secure funding
- Contribute to a growing design system and advocate for design best practices across the team
Soft Skills
- Excellent relationship builder who influences through persistence and tact
- Can prioritize and reprioritize competing issues, as needed
- Excellent communication, time management, problem solving, organizational, and analytical skills, and ability to balance multiple priorities
- Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from diverse backgrounds
- Experience with verbal and written correspondence with all levels of an organization
- Ability to operate independently, managing time and priorities, and meet scheduled deadlines
- Solid executive communication and presentation skills with demonstrated ability to communicate ideas clearly and concisely
- Ability to gain acceptance for ideas, plans, actions and then implement across organizational boundaries
- Proactive- does not wait for things to happen
- Evidence of ability and willingness to learn and adapt to frequent changes to work flows, processes and procedures resulting from new technology, customer demands, competitive pressures, etc.
- Proven ability to adapt quickly to unique situations and make decisions
- Analytical and enjoys discovering the true root cause and addressing its concerns
- Creatively solves problems in an efficient and effective way.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
- 5+ years of experience working in a complex matrixed work environment with competing priorities
- 3+ years of demonstrated Utilization Management experience
- 3+ years regulatory/compliance or UHN provider contractual experience
- 3+ years of demonstrated complex end-to-end (E2E) problem-solving experience
- 3+ years of experience using data for analysis, including excellent Microsoft Excel skills
- 2+ years Translation of abstract concepts into a common medium (e.g. Visio, Excel, Figma, etc.)
- Experience with E2E Third Party Administrator (TPA) workflows or payer-provider interactions.
- Proven excellent communication, influence, presentation and collaboration skills
Preferred Qualifications:
- 3+ years of experience in product or UX design in healthcare or a TPA environment
- 3+ years of consulting experience
- 3+ years working with Agile teams
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.
Expected salary: $89900 – 160600 per year
Location: Minnetonka, MN
Job date: Sat, 02 Aug 2025 22:14:52 GMT
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