Job title: Microsoft Power Platform Support Specialist
Company: VivSoft Technologies
Job description: About VivSoft:
VivSoft is a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a diverse team of innovators dedicated to creating open, scalable, and automated solutions that drive digital transformation in the federal sector. Our work culture fosters collaboration, creativity, and continuous learning.Job Summary:
We are seeking an experienced IT Support Specialist to join our team. This role will involve planning and delivering a broad range of IT customer support services including installation, configuration, diagnostics, end-user training, and troubleshooting of hardware/software systems. The successful candidate will also contribute to operational process improvement, maintain support documentation, and may support the eProcurement system(s).Key Responsibilities:
- Deliver technical support for hardware, software, and IT services to end users remotely.
- Diagnose and resolve IT issues based on incident reports, service tickets, or direct user requests.
- Maintain and update a centralized problem tracking database.
- Perform installations, upgrades, backups, recovery, and general maintenance of systems.
- Consult with users to identify computing needs and provide solutions tailored to business processes.
- Develop training documentation and conduct IT training sessions for end users.
- Analyze support trends to identify and address recurring technical issues.
- Apply cybersecurity policies and best practices rigorously in all IT operations.
- May support development and maintenance of eProcurement platforms and systems.
Minimum Requirements:
- Six (6) years of progressive experience in Information Processing, including:
- Three (3) years specialized in Information Processing across diverse hardware/software environments.
- Two (2) years of hands-on experience with hardware/software installation, issue resolution, and user training.
- Must have a favorable Tier 3 (T3)/NACLC background investigation at the time of proposal.
- Clearance Requirement: Confidential
Preferred Qualifications:
- Experience deploying dashboards and reports using Microsoft Power BI.
- Familiarity with Microsoft Power Platform tools including Power Automate and PowerApps.
- Hands-on knowledge of SharePoint Online integration and customizations.
- Understanding of APIs and their use in low-code/no-code platforms within M365 ecosystem.
Desired Skills:
- Excellent communication and problem-solving skills.
- Ability to manage tasks independently and collaboratively in a remote setting.
- Strong documentation and organizational capabilities.
- Experience working in federal or government IT support environments is a plus.
Benefits:
- Comprehensive Medical, Dental, and Vision Plans (Healthcare benefits are 100% employer-paid for employees only)
- Life Insurance
- Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)
- 401K Retirement Plan with employer match
- Professional Development Training Reimbursement
- Flexible/remote work schedules
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Expected salary:
Location: Herndon, VA
Job date: Sun, 20 Jul 2025 04:39:07 GMT
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