Job title: Business Product Analyst
Company: CoAdvantage
Job description: CoAdvantage Summary:CoAdvantage, a portfolio company of Aquiline Partners, provides human resource solutions to small and mid-sized businesses across the country. Headquartered in Bradenton, Florida, CoAdvantage serves clients and worksite employees in all 50 states. The experience of our executive leadership team and internal workforce allows us to deliver outstanding service to our customers, including entrepreneurial startups to those in more mature industries.Position Summary:The Product Analyst is responsible for triaging reported application issues from the business group, providing support in product related projects, and additional technical troubleshooting support Operations.Key Responsibilities:
- Provide triage and issue resolution for Operations and other business groups as needed
- Communicate status updates to business units
- Facilitate internal user education and training to increase user efficiency and effectiveness
- Escalate sensitive, timely or complex issues to the Supervisor, Application Support for development prioritization and guidance
- Assist in testing development enhancements
- Support for major product related projects
- Engage with development team for testing
- Escalate bugs and developmental needs outside of prioritized enhancements
- Provide benefits and business operations knowledge for enhancement of products
- Engage with technical writer to maintain user guide integrity
- Identify, track and report common trends to Supervisor, Application Support and assist with report requests as needed / requested
Required Skills and Experience:
- Bachelor of Science in Computer Science or related or minimum 3 + years combination of related experience, education and training
- Exceptional verbal and written communication skills
- Must have the ability to learn new application/concepts quickly
- High attention to detail and ability to troubleshoot
- Ability to prioritize and balance multiple tasks
- PEO experience preferred, but not required
- Experience with Microsoft Office including Excel
EOECoAdvantage is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breast feeding and pregnancy-related medical conditions), gender, gender identity or expression, sexual orientation, marital status, uniform service member and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Expected salary:
Location: Florida
Job date: Sat, 12 Jul 2025 00:44:05 GMT
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