Job title: Dental Clinical Field Supervisor
Company: 360care
Job description: Overview:This position is responsible for assisting management with clinical operations in the field. They will help with recruiting, supervise new hire training, and act as a liaison between the assistants in the field, Branch Managers and Field Operations Manager. Works collaboratively with all departments to achieve the coordination of high-quality care. Responsibilities:
- Recruit, interview, on-board, and train field assistants.
- Ensure consistency in all training and coaching provided to the field assistants.
- Provides feedback to the employee and manager for coaching and performance reviews.
- Ensure field employees have appropriate tools, systems, and supplies with a good understanding knowledge of function.
- Approve payroll and expense reports for the field staff.
- Manage the clinic schedule and assist with coverage and reschedules as needed.
- Conduct weekly audits of staff end-of-visit reports and provide feedback to the employee and manager.
- Conduct quarterly observations for training and continued education with the field staff.
- Responsible for overall success of clinic visits and number of patients seen vs scheduled.
- Maintain supply order for region.
- Assist field with daily challenges involving equipment or customers concerns.
- Manage broken equipment and repairs for the region.
- Attend and work with new providers on first visits as required.
- Proactively evaluate operational results and make suggestions for improvement.
- Attend first visits to new facilities as required.
- Assist with facility and provider concerns regarding field service.
- Responsible for enforcing policies and procedures as well as streamlining effective processes across multiple markets and practices.
- Provide constructive feedback to management on a consistent basis.
- Ensure compliance and industry standards of HIPAA.
- Monitor systems and process for appropriate access, use and disclosure of, requests for, and protection of PHI. Ensure daily operations and actual practice conform to regulatory requirements.
- Communicate and follow up with team for compliance and performance related changes and issues.
- Must have the ability to train and work hands-on in all aspects of the field operations to assist in daily operations.
- Monitor scheduling of providers, dental assistants, and administrative staff for multiple locations.
- Stay up to date with EMR functionality and processes.
- Assist with implementation process on policy changes and improvements made by Corporation to maintain standardization.
- Emphasize customer service in all aspects of operations.
- Actively support and comply with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
- Maintain confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
- To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
- React positively to change and perform other duties as assigned.
- Must be willing to travel 100% up to a 2.5 hour travel radius or more.
Qualifications:
- Associate or Bachelor’s Degree in a related field preferred.
- Minimum 4-years dental practice environment experience.
- State Dental Assistant and/or dental x-ray credentials
- Hep B Vaccination preferred.
- Minimum 3 years supervisory experience.
- Excellent interpersonal, oral, and written communication skills.
- Must be detail oriented and self-motivated to set the pace of the team.
- Excellent customer service skills.
- Ability to solve problems independently and/or as a team.
- Work alongside team members.
- Experience in dental PM software, Excel, Word, PowerPoint, Outlook, and SharePoint preferred.
- Anticipate needs in a proactive manner in an effort to increase satisfaction.
- Take ownership of job responsibilities by initiating prompt and appropriate follow-up and/or action to solve problems.
Expected salary:
Location: Pittsburgh, PA
Job date: Thu, 10 Jul 2025 01:57:49 GMT
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