Job title: Customer Service Administrative Associate
Company: Electric Supply & Equipment
Job description: PURPOSE: Provide professional sales and service to customers by meeting their supply needs and by introducing new products and services, while handling various administrative duties in the branch.ESSENTIAL DUTIES/RESPONSIBILITIES:
- Main point of contact to greet and assist visitors, vendors, etc. when they visit the Apex branch.
- Return Material Management
- Approve and print OERM’s that meet established company criteria.
- Follow up on return merchandise to ensure proper handling and accurate recording in WEBUI.
- Review the Return Merchandise Open Order Status Report regularly.
- Review all morning and end of day reports and identify potential issues.
- Take lead in gathering monthly and quarterly ISO documents for the Branch Manager.
- Check the mailbox daily and distribute mail to the appropriate personnel.
- Order office supplies as needed.
- Assist and direct phone calls for all company locations when other operators are unavailable.
- Support company sales and margin goals by utilizing strong technical knowledge of company products and services.
- Demonstrate exceptional customer service through professional and solution-oriented communication.
- Provide timely and accurate information to customers regarding quotes, pricing, orders, and product availability.
- Use the company business system to verify pricing and check inventory; advise customers on delivery dates based on availability.
- Navigate vendor websites and business systems to place orders and research issues such as availability, compatibility, pricing, and back-order status.
- Process customer orders and changes in the system per ESE’s Standard Operating Procedure 8.2, including customer setup and verification.
- Make informed decisions regarding shipping: whether to ship complete or release items on back order.
- Negotiate special pricing with vendors when appropriate.
- Provide packing slips and proof of delivery to Accounts Receivable for direct shipments upon request.
- Provide timely feedback to management regarding service failures or customer concerns.
- Partner with Account Managers and Specialists to meet customer needs.
- Expedite customer orders and follow up as needed.
- Communicate critical information internally to support successful order fulfillment.
- Participate in customer chats and e-commerce inquiries as needed.
- Assist with Counter Sales when required.
- Handle irate or difficult callers in a calm and professional manner.
- Manage special customer requirements and requests.
- Process quotes and orders through WEBUI.
- Review the On-Time Delivery Proactive Report daily.
Requirements
- Must have good organization skills and have the ability to work on multiple priorities.
- Effective communication skills both verbal and written. Must be able to effectively listen, communicate.
- Must be able to identify the customer’s needs so that the proper information and solutions are given to each customer.
- Experience with Microsoft Office Products including but not limited to Word, Outlook, Power Point, and Excel.
- Experience: Two to three years in sales support or customer service within the industry or a similar industry.
- Must have strong computer skills and have the manual dexterity to perform data entry accurately.
BenefitsEqual Employment OpportunityElectric Supply and Equipment Company is an equal opportunity employer and does not discriminate against any person, employee, or job applicant for employment because of race, color, sex, religion, age, national origin, veteran status, disability status or any other status or condition protected by applicable federal or state statutes. Further, it is the policy of ES&E to undertake affirmative action in compliance with all federal, state, and local requirements. This policy is intended to apply to all personnel actions affecting, but not limited to compensation, benefits, transfers, layoffs, return from layoff, company sponsored training, education and social and recreation programs. It is also our policy to comply with all federal and state employment law.AccommodationsES&E provides reasonable accommodation so that qualified disabled applicants may participate in the selection process. Please advise us of any accommodations you require in order to express an interest in a specific opening by emailing: or calling 336.574.4813. Thank you for considering ES&E for your next career opportunity.Health and Wellness Benefits
- Medical coverage (employees may choose between two comprehensive plans)
- Dental coverage
- Vision coverage
- Life insurance (company paid and supplemental)
- Short-term disability and long-term disability are 100% employer paid benefits
- Flexible Spending Accounts (FSA) for medical and/or dependent care expenses
- Health Savings Account (HSA) with monthly employer contribution
- Tel-a-Doc phone consultations
Financial Rewards
- 401(k) retirement savings plan with pre-tax and ROTH options along with employer matching
- Profit Sharing Plan
- College Savings – access to a 529 plan
Wellbeing
- Company values employees’ time with family by typically honoring standard work hours
- Paid Time Off (employees receive sick days, vacation days, and can purchase additional days each year)
- Paid Holidays (8 per year plus employees can trade in 1 sick day for a floating holiday and 1 for a personal day)
- Employee Assistance Program (EAP) – access to free counseling resources and work/life balance tools
- Annual on-site flu shot clinic
- Business casual work environment
- Volunteer opportunities
- Family outings and employee activities throughout the year
- Legal Services & Identity Theft benefits
Culture of Excellence
- Proven track record in providing outstanding customer service
- Named one of the “Best Places to Work in NC” for several years
- Scheduled company meetings
- ISO Certification
- Open door policy
- Company milestones celebrated
- Peer-to-peer recognition program (Essie Bucks)
Expected salary: $40000 – 45000 per year
Location: Apex, NC
Job date: Thu, 19 Jun 2025 22:33:31 GMT
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