Job title: Network Field Engineer
Company: Progressive Computing Inc
Job description: POSITION SUMMARYThis is an In Person position in Yonkers, NY -The Network Engineer is to provide all onsite service and support needs for our clients. This relates to ALL technology including: desktops, laptops, servers, printers, and vendor specific hardware and software. The Network Engineer is responsible for maintaining the design and integrity of the client network environment.QUALIFICATIONS
- Education / Certifications Relevant IT Certifications: Microsoft, SonicWALL, CompTIA
- Bachelor or higher Degree in Information Technology, Communications or related fields desirable.
- Work Experience 3-5 years of cumulative and relevant technical experience preferably for an MSP.
- Skills or Abilities
- Positive communication habits (people skills, listening skills).
- Good written, verbal & phone skills.
- Ability to translate technical jargon into human terms.
- Patience, especially in tense situations.
- Eager and willing to help others.
- Ability to work on a team.
- Ability to multitask.
- Strong troubleshooting skills.
- Strong knowledge of Desktops, Servers, Mobile Devices, Active Directory, Microsoft Exchange, Office 365, cloud computing, databases, WAN, LAN, VPN, DHCP, DNS, TCP/IP, VOIP, Firewalls, and Switches.
- Knowledge of ConnectWise and Kaseya a plusC
ACCOUNTABILITIESThe Network Engineer provides both onsite and remote technical support for our Clients. Each client is assigned a primary Network Engineer although we all work as a Team. The following itemizes some of the specific functions and duties to be performed:
- Primary Technician to Clients
- Onsite or Remote response to Service Tickets as assigned by Dispatcher in a timely manner.
- Ask questions to understand the nature of the reported issue.
- Provide technical support and resolve problems to the end user satisfaction.
- Install, modify, and repair software applications and hardware devices.
- Troubleshoot and resolve issues with LAN, WAN, Firewall, Server, and other related systems.
- Setup and configure mobile devices for users
- Answer general IT-related questions for end users
- Clear and concise documentation of all work performed as it occurs
- Maintain up to date system documentation of client environments
- Become the primary “go-to” person for assigned clients
- Work with the rest of the Operations team to support all clients
- Assume ownership of tickets escalated from Help Desk
- Ticket Escalation
- Work in concert with Dispatcher for tickets requiring additional time or resources above the budgeted or schedule time.
- Collaborate with other team members when appropriate to find solutions
- Other Ability to travel to client sites for up to 70% of the time and spend time in the office for remote work.
- Work on projects and take direction from management.
- Follow End of Day procedures
- Participation in the After Hours Tech On-Call Rotation
- Provide ad hoc support to entire Technical Team as needed.
PERFORMANCE METRICSIn addition to the standard HR performance metrics, this position will be rated according to the following criteria:
- Technical Skills
- Client Satisfaction Results Report
- Communications Skills
- Peer Reviews
- Adherence to SOPs, Policies, and End of Day Procedures
- Annual Professional Development Goals
Expected salary: $50000 – 70000 per year
Location: Yonkers, NY
Job date: Sat, 31 May 2025 22:31:57 GMT
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