Job title: End User Computing
Company: Danta Technologies
Job description: Key Responsibilities
- Troubleshooting and Problem Solving
- Diagnose and resolve computer hardware, software and network issues for users
- Hardware and Software Support
- Install, configure and maintain desktop devices, operating systems and applications
- Update Firmware, BIOS and drivers
- Vendor coordination for h/w, software issues and share logs
- Software Deployment
- Distribute and deploy software updates, patches and new applications to end users
- Incident Management
- Respond to user requests and incidents, track issues and ensure timely resolution
- Security
- Implement and maintain security measures to protect end-user devices and data
- Documentation
- Maintain and update documentation for procedures, troubleshooting steps and system configurations
- Communication
- Communicate effectively with users, providing clear and concise technical support
- Project Support
- Assist with IT projects including planning, implementation and testing
- Continuous Improvement
- Identify and implement process improvements to enhance end-user experience and efficiency
- Travel
- Travel from one site to another in same geography for device deployment
- Inventory Management
- Maintain desktop h/w inventory
- Maintain spare h/w inventory
- Parts received and return
- Coordination with Logistics team
- Regularly required to lift and carry boxes up to 50 lbs
Skills and Qualifications
- Year of Experience: Minimum 4+ yrs. of experience
Technical Skills: Strong understanding of computer hardware, software, operating system (Windows) and networkingProblem-Solving:
- Ability to diagnose and resolve technical issues efficiently and effectively
- Excellent interpersonal and communication skills to interact with users and explain technical concepts
Troubleshooting: Experience with troubleshooting tools and techniquesDocumentation: Ability to create and maintain clear and accurate documentationSecurity Awareness: Understanding of security principles and best practicesSoftware Deployment: Experience with software deployment tools (SCCM)Notes:- All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Benefits: Danta offers a compensation package to all W2 employees that are competitive in the industry. It consists of competitive pay, the option to elect healthcare insurance (Dental, Medical, Vision), Major holidays and Paid sick leave as per state law.The rate/ Salary range is dependent on numerous factors including Qualification, Experience and Location.
Expected salary:
Location: Chandler, AZ
Job date: Sat, 31 May 2025 02:41:19 GMT
Apply for the job now!