Job title: End User Computing Analyst 1- hybrid in Pittsburgh, PA
Company: A.C. Coy
Job description: Overview:Location: Hybrid in Pittsburgh, PAJob Type: Full Time/Contract- 3 monthsWork Authorization: No SponsorshipThe A.C.Coy Company has an immediate need for an End User Computing Analyst for a contract position. Responsibilities:
- Provide technical support for corporate end user’s computing devices such as desktops, laptops, tablets, printers, scanners, and mobile phones
- Assist with establishing end user computing hardware and software standards
- Prepare knowledgebase information for the Service Desk. Train the Service Desk on new knowledgebase entries as appropriate
- Perform inventory of end user computing devices
- Demonstrate the ability to execute job responsibilities under pressure while effectively documenting and communicating as necessary
- Handles problems recognition, research, resolution and follow up for routine end user problems, referring more complex problems to Specialist
- Answers, evaluates, and prioritizes incoming requests for assistance for users experiencing problems with software and hardware
- Ensures issues are tracked and maintains communications by providing updates, status, and completion information to the end user in appropriate communications method
Qualifications:
- 1-3 years’ experience providing end-user support
- Desktops
- Tablets
- Printers
- Scanners
- Mobile Phones
Expected salary:
Location: Pittsburgh, PA
Job date: Fri, 09 May 2025 04:03:52 GMT
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