Human Resources Business Partner (Onsite) Greenville, SC

Job title: Human Resources Business Partner (Onsite) Greenville, SC

Company: Transcom

Job description: Are you a highly motivated, people-first HR Business Partner?Are you able to work independently onsite as the sole HR Business Partner while collaborating with onsite and remote leadership?What’s in it for you?

• Health benefits for you and your family, including medical, dental, vision
• 401(k) investment options with employer match opportunities
• Paid Vacation Time
• Great work/life balance

Join Transcom as our Human Resources Business Partner in Greenville, SC!We are seeking a highly motivated, people-first HR Business Partner (HRBP) to serve as the sole on-site HR representative for our mid-size-employee site. The HRBP will act as a trusted advisor to site leadership, ensuring that HR strategies align with business goals while fostering a positive employee experience.This role requires strong interpersonal skills, problem-solving abilities, and a proactive mindset to effectively manage employee relations, engagement, and workforce planning. The HRBP will work independently on-site while collaborating with onsite and remote HR Head and centralized HR teams (Talent Acquisition, Training & Development, Compensation & Benefits). If you are a strong communicator, an empathetic listener, and a solutions-driven professional who thrives in fast-paced, high-volume environments, we’d love to hear from you!Responsibilities:The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand:Employee Relations & Engagement

• Act as the primary HR contact for employees and site leadership, building relationships and fostering an open, inclusive, and high-trust environment.
• Address employee concerns with empathy and discretion, ensuring fair resolutions to workplace issues and conflicts.
• Drive employee engagement initiatives, including recognition programs, wellness initiatives, and culture-building activities.
• Conduct stay and exit interviews, analyze trends, and recommend action plans to improve retention and employee satisfaction.

Workforce Planning & HR Operations

• Partner with department managers and team leads to optimize workforce planning, staffing needs, and talent retention.
• Collaborate with Talent Acquisition to help support smooth hiring, onboarding, and workforce integration.
• Guide managers on performance evaluations, coaching conversations, and career development planning.
• Ensure compliance with local labor laws, company policies, and HR best practices, maintaining a culture of integrity and accountability.

HR Program Execution & Collaboration

• Serve as the liaison between the site and corporate HR functions (such as Comp & Ben, Payroll, Training & Development, HRIS & Compliance, etc.).
• Lead HR communications and change management efforts at the site level.
• Utilize HR metrics and analytics to identify trends, address issues proactively, and improve overall employee experience.

Additional Specific Duties & Responsibilities:Be hospitable and have a customer service related attitudeImplement and respect Transcom World Wide standard practices.Ability to adapt to a changing environmentThe principle of service and support is one of your internalized values.Additional responsibilities and duties may be assigned and/or changed as needed.Qualification and experience:College degree and/or a combination of education and 5-7 years Human Resources experienceBe PC literate: Office 98 (Word, Excel, PowerPoint), Google Docs5+ years of HR experience, preferably in a BPO, travel and tourism, hospitality, or high-volume environment.Strong expertise in employee relations, engagement, and performance management.Ability to work independently while collaborating with a remote HR Head and centralized HR functions and drive adherence in processes.Deep understanding of local labor laws and HR best practices to ensure compliance.Experience in HR reporting, analytics, and problem-solving.Proficiency in HR systems and self-service technology to streamline processes.Call center experience, preferredEssential Soft Skills

• Emotional Intelligence (EQ) – Ability to read situations, manage emotions, and navigate complex employee interactions with empathy and fairness.
• Strong Communication – Clear, concise, and professional verbal and written communication skills to effectively engage employees and leadership.
• Active Listening – Ability to truly understand employee concerns and provide thoughtful, practical solutions.
• Adaptability & Resilience – Comfortable working in fast-paced, high-change environments while remaining proactive and solutions-focused.
• Conflict Resolution & Mediation – Skilled in addressing disputes and coaching managers and employees through workplace challenges.
• Collaboration & Influence – Ability to build trust with both frontline employees and leadership, influencing decision-making without direct authority.
• Critical Thinking & Problem-Solving – Strong analytical skills to identify patterns, anticipate challenges, and recommend actionable HR solutions.
• Organizational & Time Management Skills – Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines efficiently.

Physical RequirementsAbility to sit, stand, and walk for extended periods while engaging with employees across the site.Occasional lifting of office supplies and materials (up to 20 lbs).Frequent use of computers, telephones, and other standard office equipment.Mobility to move around the facility as needed, including conducting in-person meetings, facilitating training, and handling employee inquiries.Ability to work occasional extended hours or weekends as needed for major HR initiatives, employee events, or urgent business needs.What Life at Transcom is like!Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.Right now, we are growing our virtual footprint in North America and currently hire remote employees in 26 states and 3 Canadian provinces. Proud to be recognized by FlexJobs as #8 on their list of the Top 100 companies to watch for remote work in 2025.At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.We are the voice of our clients. We are Transcom.We are passionate about people and look forward to meeting you!

Expected salary:

Location: Greenville, SC

Job date: Fri, 16 May 2025 00:59:21 GMT

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