Job title: Payment Operations Specialist
Company: Newtek One
Job description: NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business (“SMB”) market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products and services and efficient business strategies to SMB relationships across all 50 states to help them grow their sales, control their expenses, and reduce their risk.Newtek’s and its subsidiaries’ business and financial solutions include: banking (Newtek Bank, N.A.), Business Lending, Electronic Payment Processing, Technology Solutions (Cloud Computing, Data Backup, Storage and Retrieval, IT Consulting), eCommerce, Accounts Receivable Financing & Inventory Financing, Insurance Solutions, Web Services, and Payroll and Benefits Solutions.Newtek Bank, N.A. is looking to add a Payment Operations Specialist to its team. This position is based out of our Wilmington, NC office.The Payment Operations Specialist role is a critical role within operations responsible for processing payment transactions securely, accurately, timely, and in accordance with bank procedures, policies, and regulatory requirements. A Payment Operations Specialist must be proficient in the payment network rules, bank policies, and risks of the ACH, wire, card, and emerging payment channels. This role requires a strong understanding of financial operations, exceptional attention to detail, and the ability to collaborate effectively with internal and external stakeholders.As a Payment Operations Specialist, you will:
- Maintain a strong understanding of bank policies, network rules, and regulatory compliance requirements.
- Execute and manage the end-to-end processing of ACH, incoming and outgoing domestic and international wires, and card transactions.
- Verify transaction details, ensuring accuracy and compliance with established policies and procedures.
- Investigate and resolve any discrepancies or issues related to payment transactions, including exception processing initatives.
- Process and monitor incoming and outgoing ACH files.
- Process ACH NOCs and Returns.
- Process and track ACH WSUDs.
- Monitor reporting on ACH volumes and return ratios.
- Work closely with internal teams, including Finance, Customer Service, and IT, to resolve reconciliation payment-related inquiries and issues.
- Research and clear adjustments received related to all deposit account processing.
- Assist with payments related implementations and projects.
- Assist with implementation and processing for third-party sender payment relationships.
- Process requests related to issuing, replacing, and freezing of debit cards.
- Process and monitor debit card disputes.
- Process and monitor incoming RDC and mRDC depoists.
- Assist with ATM cash management, reconciliation, and disputes.
- Assist with daily bank file processing requirments.
- Participate in required and ongoing payments training and education to stay current with industry regulations and compliance standards.
The above duties will be distributed amongst the department.Knowledge, Skills & Abilities:
- Strong attention to detail.
- Exercise good judgement and problem-solving skills.
- Ability to multi-task and prioritize to meet time-sensitive deadlines.
- Proficient in using payment processing tools and software.
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a team-oriented environment.
- Willingness to assist in cross-functional projects and initiatives.
- 3+ years in the banking industry focused on deposit, payment operations, or reconciliations.
- Customer service experience and general banking knowledge of deposit products and services including digital banking is preferred.
- 2+ years’ experience with processing card, ACH, wire, or teller transactions required.
- Ability to work rotational hours.
Educations & Certification Requirements:
- College degree from a two-year or four-year program with a concentration in business or accounting preferred.
- AAP(Accredited ACH Professional) and/or APRP(Accredited Payments Risk Professional) certification strongly preferred.
Salary Range: $55,000 to $65,000 per yearNewtekOne is an Equal Opportunity Employer; M/F/D/V. We require all of our employees to perform work in an ethical manner and uphold our Code of Business Conduct and Ethics at all times.
Expected salary: $55000 – 65000 per year
Location: Wilmington, NC
Job date: Thu, 08 May 2025 22:21:40 GMT
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