Job title: Administrative Technician
Company: City of Raleigh
Job description: Job DescriptionOur team is looking for an Administrative Technician, providing clerical and office support activities and administrative coordination. Work includes receptionist duties, data entry, document preparation, document transcription, filing, mail processing, routine record-keeping, arranging appointments and schedules, copying, and ordering or maintaining supply inventories.Duties and Responsibilities
- Serves at the Division reception desk, answering and prioritizing calls, greeting customers and provides information and services. Responds to inquiries, complaints, and requests for information, assists with forms, takes messages, and refers customers to the appropriate resource
- Prepares, sorts, and distributes outgoing mail
- Performs data entry and makes updates to database information and systems. Retrieves, maintains, and organizes files, records, and documentation related to the assigned area
- Collects, compiles, organizes, logs, and tracks data and information; prepares and processes transactions and forms such as requisitions, vouchers, travel authorizations, expense reimbursements, claims forms, and/or invoices
- Documents appropriate accounts for purchases and expenditures and reconciles statements
- Schedules and arranges materials, supplies, and logistics for meetings. Maintains agendas and calendars and assists with travel arrangements
- Prepares and updates routine reports, charts, documents, and/or correspondence. Reviews information for accuracy and completion, scans and archives documents. Makes copies, and runs, routes and distributes forms, documents, and reports
- Monitors supplies inventory and office equipment needs. Initiates requests for supplies and equipment maintenance. Organizes and maintains supplies and materials of the assigned area
- Provides clerical and administrative support activities for special projects or assignments
- Responds to and processes online service requests submitted through EnerGov, utilizing SeeClickFix and ServiceNow
- Creates and prepares case file labels in accordance with departmental standards
Typical QualificationsEducation and Experience:
High School Diploma or GED and two years of related clerical and/or office support experienceORAn equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.Additional InformationKnowledge of:
- Standard practices, methods, and materials of assigned work
- Basic mathematical concepts
- Basic filing and record-keeping principles
- Occupational hazards and applicable safety principles and practices
- Uses and properties of supplies and equipment
- Applicable federal, state, and local laws, codes, and regulations
- Customer service principles
- Specialized equipment relevant to the area of assignment
- Modern office technology
Skill In:
- Following directions and meeting standards
- Providing attention to detail in assignments
- Proofreading and error correction
- Maintaining and updating data and documentation
- Comprehending reference books and manuals
- Operating assigned tools and equipment
- Organizing and maintaining records and files
- Maintaining confidential information
- Interpreting and applying applicable laws, codes, regulations, and standards
- Providing customer service
- Utilizing a computer and relevant software applications
- Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public, and others to sufficiently exchange or convey information and to receive work direction
ADA and Other Requirements:
Positions in this class typically require reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions.Light Work:
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.Working Conditions:
Work is routinely performed in an indoor, office environment.Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions, and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.When you join the City of Raleigh’s work family as a full-time employee, your benefits are an important part of your “total rewards”. Your benefits impact many aspects of your life including your health, your finances, and the protection of your family. The City provides a comprehensive benefits package as part of our total rewards program to support you through important events in your life, to enhance your life outside work, and to help you plan and prepare for the future.To find out about the City’s benefits package, and other programs, please visit our Employee Benefits page:The City employs temporary and seasonal employees who generally are scheduled to work on a short-term basis. However, if you are hired as a temporary or seasonal employee, or as an intern, you are not eligible for the City of Raleigh’s benefits.
Expected salary: $41851 – 58173 per year
Location: Raleigh, NC
Job date: Sun, 27 Apr 2025 00:21:58 GMT
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