Job title: Customer Quality Manager – Electrical – Tewksbury, MA
Company: Michael Page
Job description: The Customer Quality Manager role leads the customer-facing quality function, ensuring exceptional support and resolution for quality-related concerns across a global client base. It’s a strategic and hands-on position focused on strengthening customer relationships, driving continuous improvement, and championing product reliability in a high-tech manufacturing environment.
- Serve as the primary quality liaison for customers, addressing concerns and ensuring timely resolution of issues.
- Lead root cause investigations and implement corrective actions to enhance customer satisfaction and product performance.
- Collaborate with engineering, manufacturing, and quality teams to align on quality standards and drive improvements.
- Monitor and analyze quality metrics and trends to proactively prevent recurring issues.
- Support audits and ensure compliance with customer-specific and industry quality requirements.
- Develop and maintain documentation related to customer quality processes and reporting.
- Foster long-term customer trust through transparent communication and continuous support.
MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Rapidly growing manufacturer with exponential growth opportunitySeeking a leader with returned materials & customer support experience
- Bachelor’s degree in engineering, quality management, or a related field. Preferably Electrical Engineering.
- Proven experience in customer-facing quality roles, ideally in high-tech or manufacturing environments.
- Strong understanding on returned materials and providing customer support on elated issues.
- Expertise in failure analysis, root cause analysis, corrective actions, and continuous improvement methodologies.
- Excellent communication and interpersonal skills, with the ability to manage client relationships.
- Ability to analyze quality data and drive actionable insights for customer satisfaction.
- Experience working with cross-functional teams to solve complex quality issues.
- Detail-oriented, with strong organizational and project management skills.
One of our best clients, which we’ve made several placements at is an industry leading high-performance electronics manufacturer serving a number of industries such as aerospace, industrial and defense manufacturers. They work with cutting edge technology and have been rapidly expanding into new markets such as electric vehicles and robotics.
- Customer-Focused Impact – Directly influence customer satisfaction by resolving quality issues and driving continuous improvement.
- Growth Opportunity – Be part of a growing company with a strong reputation in the high-tech industry, offering potential career advancement.
- Collaborative Environment – Work with cross-functional teams to solve complex quality challenges in a dynamic and innovative setting.
- Strategic Role – Lead the charge in shaping customer quality processes, becoming a key driver of operational excellence.
- Competitive Compensation – Receive a comprehensive benefits package and compensation in line with industry standards.
Expected salary: $135000 – 155000 per year
Location: Tewksbury, MA
Job date: Sat, 05 Apr 2025 23:14:17 GMT
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