Job title: End User Computing Specialist
Company: Eyecare Partners
Job description: EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit .Job Summary:The End User Computing (EUC) Specialist is responsible for delivering effective technical support and ensuring seamless operation across all user-end devices within the organization. This role focuses on providing advanced troubleshooting, managing IT hardware/software assets, and enhancing the end-user experience. The specialist will work collaboratively with cross-functional IT teams to ensure high levels of performance, availability, and security for end-user technology solutions.Key Responsibilities:
- Device Management: Install, configure, and maintain desktops, laptops, mobile devices, and peripherals for users across the organization.
- Troubleshooting & Support: Provide Tier 2/3 technical support for issues related to hardware, software, and user access, ensuring prompt resolution or escalation when necessary.
- End-User Experience: Focus on improving the overall end-user experience by addressing performance issues, access problems, and ensuring optimal system configurations.
- Security & Compliance: Implement and enforce IT security policies on end-user devices, including patch management and software updates, to maintain compliance with industry standards.
- Collaboration: Work closely with Service Desk, Network & Telephony, Infrastructure, and other IT teams to ensure coordinated and efficient support.
- Asset Management: Manage IT inventory, including hardware lifecycle and software license tracking, ensuring accurate documentation.
- Project Support: Participate in the implementation of new technologies and systems, assisting with user adoption and providing feedback for improvements.
- Remote Work Support: Provide enhanced IT support for remote resources, ensuring access and performance optimization for distributed teams.
Skills & Qualifications:
- Technical Skills:
- Proficient in managing Windows, MacOS, and mobile platforms (iOS, Android).
- Strong knowledge of Active Directory, M365, VPN technologies, and basic networking
- Experience with troubleshooting bio-medical devices is preferred (OCT, FA, HFA, B-scan)
- Familiarity with remote desktop solutions and ITSM tools such as ServiceNow.
- Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong customer service orientation with a focus on a “customer-first” mindset.
- Effective communication skills to collaborate with cross-functional teams and end users.
- Experience & Education:
- Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
- 3+ years of experience in end-user support or a related field.
- ITIL certification or familiarity with ITIL best practices is a plus.
Key Performance Indicators (KPIs):
- Customer Satisfaction: Measure end-user satisfaction with IT support and services.
- Resolution Times: Track average time to resolve incidents and service requests.
- Compliance: Ensure adherence to security policies and IT asset management processes.
- Collaboration: Effectively work with other IT teams to minimize downtime and disruptions.
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Expected salary:
Location: Grand Rapids, MI
Job date: Thu, 24 Oct 2024 02:53:17 GMT
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