Job title: Administrative Associate II
Company: State of North Carolina
Job description: Description of WorkThe NC Disability Determination Services (NCDDS) Division is the state agency responsible for making medical determinations on disability claims for the Social Security Administration and state Medicaid office. The division adjudicates over 140,000 initial disability applications, reconsiderations, reviews for continuing eligibility, and continuing disability review appeals under the Social Security and Supplemental Security Income program and disability applications for Medicaid. Applications are forwarded to Disability Determination Services (DDS) from local Social Security offices or in the case of Medical Assistance claims, from the County Department of Social Services offices. Agency personnel are responsible for obtaining medical and vocational information on applicants, evaluating the findings under Social Security Administration (SSA) disability criteria and preparing determinations and notices to advise the Applicant of the decision on the claim.The Processing Center serves as the point of receipt and distribution for incoming federal and state disability claims and associated mail. Processing Center functions include: keying of claims data to establish a computer record; assignment of claims to case processing units according to information provided by executive management; distribution of DDS mail; packaging and stamping of outgoing mail, disability claims folders, and related materials; and inventory. The Processing Center receipts all Medicaid claims which involves keying claim information, downloading appropriate materials from NC Fast, and uploading the documents to the appropriate Medicaid claim. The Processing Center functions as the last step prior to disposition of claims. This unit ensures that all cases are closed and meet certain technical specifications, then transmits the federal claims decision and folder both electronically and physically back to an SSA component or the proper Disability Quality office.The Mailroom Clerk is responsible for sorting, opening, and distributing incoming mail and claims. Outgoing mail/cases are reviewed, boxed for mailing, prepared for shipment and dispersed to the appropriate pick-up/receiving area. A mailroom clerk is required to operate high speed digital printers and intelligent and non-intelligent high-speed mail insertion equipment to process customer documents. This work is in a fast-paced production environment with daily timelines to ensure the appropriate movement of incoming and outgoing correspondence. Mail procedures require the adherence to the USPS regulations governing mail and adherence to federal privacy regulations. The mailroom clerk must verify accuracy, perform troubleshooting, and correct incoming work in process. They must also align inserter operation to meet the needs of downstream processes. The mailroom clerk must set up and operate inserter equipment with precision, meet production targets and goals. The mailroom clerk must adhere to company’s operational and safety policies and guidelines.Knowledge, Skills and Abilities / CompetenciesListed below are the knowledge, skills and abilities (KSAs) associated with the position. These KSAs, along with the minimum education and experience listed, are required in order to be deemed “eligible” for the position therefore you must provide supporting information, within the body of your application, to demonstrate your possession of each KSA listed.Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:Demonstrated ability to exercise attention to detail in work tasks.Demonstrated experience in switching between multiple tasks.Minimum Education and Experience RequirementsSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See for details.High school or General Educational Development (GED) diploma and one year of administrative experience;
OR
an equivalent combination of education and experience.Supplemental and Contact InformationThe North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: . DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
- Applicants seeking Veteran’s Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard, who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
- If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
- Applicants may be subject to a criminal background check. All candidates selected for positions considered “Positions of Trust” will be subject to a criminal background check.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicant’s transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership at . Transcripts, degree evaluations and cover letters may be uploaded with your application.NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-4930.To check the status of an application, please log in to your NC Government Job Opportunities account and click “Application Status”.For technical issues with your application, please call the NeoGov Help Line at 877-204-4442. If you have a technical issue with your Government Jobs account, please call their Help Line at 1-855-524-5627.NOTE: For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.
Expected salary: $27373 – 47903 per year
Location: Wake County, NC
Job date: Sun, 20 Oct 2024 01:53:41 GMT
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