Director of Services

Job title: Director of Services

Company: Renewance, Inc

Job description: Business DescriptionRenewance Inc. is a pioneering technology company offering comprehensive cradle-to-grave stewardship solutions for industrial batteries in the energy and motive industries. Our innovative RenewanceConnect™ platform is a cloud-based software solution that optimizes service transactions through an on-demand marketplace model. We provide a range of services including battery asset management, field services, warranty management, end-of-life asset management through recycling, and the development and placement of second-life applications.Our clients include OEMs, battery energy storage system integrators, electric vehicle OEMs, EV fleet owners, and electric utilities.Job DescriptionRenewance Inc. is seeking a highly skilled and experienced Services Director to lead and oversee our field services operations. The Services Director will be responsible for managing a team of Service Managers and Field Service Technicians providing commissioning; operations and maintenance; and decommissioning services for Battery Energy Storage Systems and Electric Vehicle Batteries. The ideal candidate will possess strong leadership capabilities, exceptional organizational skills, and a proven track record of managing large teams in the renewable energy, energy infrastructure, or energy technology sectors.Key ResponsibilitiesLeadership & Team Management:

• Provide strategic direction and leadership to the field services team, ensuring alignment with company goals and objectives.
• Manage and mentor Service Managers to ensure their teams provide exceptional commissioning, O&M and decommissioning services to our clients.
• Foster a positive and collaborative work environment that encourages continuous improvement and high performance.

Operational Excellence:

• Develop and implement strategies to optimize field service operations, enhance productivity, and improve service quality.
• Establish and monitor key performance indicators (KPIs) for service delivery, customer satisfaction, and team performance.
• Ensure compliance with safety regulations, company policies, and industry standards across all service activities.

Customer Satisfaction:

• Serve as the escalation point for complex service issues and work closely with Service Managers to ensure timely and effective resolution.
• Build and maintain strong relationships with key customers, understanding their needs and ensuring high levels of satisfaction with Renewance services.
• Implement customer feedback mechanisms to drive continuous service improvement and innovation.

Resource Planning & Management:

• Oversee resource allocation and scheduling to ensure optimal utilization of field service technicians.
• Collaborate with HR and Service Managers on recruitment, training, and development of service personnel to build a skilled and motivated workforce.
• Manage the budget for the field services department, ensuring cost-effective operations while maintaining service quality.

Process Improvement:

• Identify opportunities for process optimization and implement best practices to enhance service efficiency and effectiveness.
• Lead initiatives for the adoption and integration of new technologies and tools to support field service operations.
• Drive a culture of continuous improvement and innovation within the services team.

Reporting & Analytics:

• Prepare and present regular reports on service performance, customer satisfaction, and team achievements to senior management.
• Analyze data to identify trends, root causes, and opportunities for improvement in service delivery.

Requirements

• Experience: Minimum of 10 years of experience in service management, with at least 5 years in a leadership role overseeing large teams in the renewable energy or technology sectors.
• Leadership Skills: Proven track record of leading and developing high-performing teams. Ability to motivate and inspire team members to achieve excellence.
• Operational Expertise: Strong understanding of field service operations, with a focus on optimizing service delivery and enhancing customer satisfaction.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to interact effectively with customers, team members, and senior management.
• Problem-Solving: Strong analytical and problem-solving abilities, with a focus on data-driven decision making.
• Technical Knowledge: Familiarity with battery technology, energy storage systems, or renewable energy solutions is highly desirable.

Travel & Location

• The preferred location for this position is based at Renewance HQ in Illinois, or in Texas, Arizona, or Southern California, Remote candidates will be considered and are encouraged to apply
• Travel to customer project sites is expected as needed.

Benefits:

• Annual Bonus
• Paid Time Off (PTO): Enjoy 15 days of paid time off annually to recharge and relax.
• 401(k) with company match
• Health Plans: Choose between our Preferred Provider Organization (PPO) plan or opt for a Health Savings Account (HSA) plan that suits your needs.
• Dental and Vision Plans: Access comprehensive dental and vision coverage to ensure your overall well-being.
• Company paid life, AD&D, and disability insurance

Renewance is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply. If you are passionate about shaping the future of sustainable energy solutions and possess the skills and experience outlined above, we invite you to join our team and contribute to the success of Renewance.To apply, please submit your resume detailing your relevant experience for the Full-Stack Developer position at Renewance.

Expected salary:

Location: USA

Job date: Sat, 12 Oct 2024 22:08:19 GMT

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