Job title: Senior Administrative Professional (Contract Lead)
Company: Wits Solutions Inc
Job description: Wits Solutions Inc. (WITS) is a SBA certified 8(a) company with headquarters in the metropolitan Washington D.C. area. WITS has been providing best-in-class solutions in professional IT and administrative consulting to various Federal, State, Local and commercial customers. At WITS, we believe in working not for our clients but with them. This is why right from the beginning; our analysts and solution-builders work closely with our clients to ensure that the project outcomes continue to deliver value long into the future.EDUCATION/CERTIFICATIONS MANDATORYBachelor’s degreeWORK EXPERIENCE MANDATORY4 years of administrative experiene and knowledge and experience using with Microsoft 365 applications; documenting, editing, and sending reports, spreadsheets, and other documents to internal and external stakeholders; coordinating with internal and external stakeholders on schedules, tasks, and other activitiesWORK EXPERIENCE NICE TO HAVEPrior Agency ExperienceROLES AND RESPONSIBILITIES1. Serve as contract lead for tasks including:a. Providing background to contractors for tasks assigned to them by CIS Ombudsman staff and provide guidance for task completion;b. Creating a quality control plan approved by CIS Ombudsman management for each task performed by the contract team;c. Conducting quality control by reviewing random case matters on a monthly basis to ensure that contractors have followed office protocols for case handling and interactedprofessionally with customers through well-written correspondence, and followed up appropriately with customers. The review will include a check of data fields forcompletion and accuracy, as well as a review of emails for clarity, tone, and accurate and timely response to the customer’s concern or issues.d. Ensure duties of contractors in other labor categories are being properly performed.e. Monitoring Contractor’s Schedule.2. Support case assistance services by:a. Coordinating call center and administrative functions; responding to call center inquiries regarding case status and other requests for basic information, using standardoperating procedures;b. Providing assistance with tracking activities such as emails and phone calls along with appropriate case notes in the CIS Ombudsman case management system;c. Providing assistance with updating the CIS Ombudsman case management system;d. Obtaining missing information and documentation from customers;e. Processing and helping triage requests for case assistance;f. Performing quality assurance on calls, emails, and data entry done by the contractors;g. Reporting on contractor employee work (the number of emails sent, calls received and responded to, etc.)h. Drafting correspondence using templates and entering information into the CIS Ombudsman case management system.3. Support office travel by providing assistance in preparing and creating internal travel forms and travel documentation to include but not limited to authorizations and vouchers (to the extent permissible) in Concur Government Edition. 4. Provide general administrative support by:a. Assisting with onboarding new CIS Ombudsman employees, detailees and contractors;b. Coordinating with internal and external contacts to prepare special reports and executive correspondence;c. Supporting supply and asset management inventory;d. Answering questions and making recommendations regarding recordkeeping methods and information control processes;e. Assisting the training coordinator with tasks as required such as updates to the internal training tracking database;f. Scheduling, reserving and maintaining the conference rooms, and addressing and resolving scheduling conflicts as required;g. Recommending revisions to internal standard operating procedures; andh. Attending meetings to take notes, assisting in summarizing meeting notes, interpreting outcomes and objectives, posting finalized notes for office visibility in the designated location.5. Provide assistance and other duties as assigned to support the CIS Ombudsman including tasks listed under the other labor categories.6. The Senior Administrative Professional (Contract Lead) shall communicate effectively via phone and email ensuring that duties are complete accurately and delivered with high quality and in a timely manner, must possess time management skills and the ability to multitask and prioritize work, and have strong organizational and planning skills.
Expected salary:
Location: Washington DC
Job date: Fri, 09 Aug 2024 22:51:13 GMT
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