Job title: Desktop Support/Lab Computing Analyst
Company: VALIDATION ASSOCIATES LLC
Job description:
- Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
- Implements customer specified benchtop computing design and processes
- Administers and assures connectivity of customer’s Windows based platform
- Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
- Manage On-boarding, retirement and relocation of equipment
- Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
- Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
- Ensures adherence to client’s corporate policies through periodic reporting and compliance programs
- Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
- Follow documented procedures, policies, troubleshooting and best practices
- Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
- Submit weekly Engineer reports to the team lead by COB on the last business day of the week
- Acts as Liaison for software/hardware related inquiries
- Escalates IT issues that are not resolved PKI Lab IT analysts
- Participates in client team meetings
- Escalates delivery concerns to the team lead
Expected salary: $30 – 35 per hour
Location: Summit, NJ
Job date: Sun, 07 Jul 2024 23:30:43 GMT
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