Job title: Business Program Manager – Customer Engagement
Company: Microsoft
Job description: Microsoft’s Customer Engagement Team (CET) leads a portfolio of executive-level customer programs. These include a network of global customer enters that strengthen our customer and partner relationships, build customer trust in Microsoft through our expertise, and accelerate AI transformation. Our customer experience centers are in Redmond, Silicon Valley, Singapore, and Munich, as well as 40+ Microsoft Innovation Hubs around the world.We are on the lookout for a Business Program Manager – Customer Engagement to be part of our CET leadership to lead yearly planning, manage a portfolio of crucial strategic initiatives, and report our engagement’s impact to the internal executive community. The role calls for strng capabilities in identifying and defining key business themes, project management prowess, and superb collaborative abilities to interact with a broad array of stakeholders. Responsibilities will include managing plans, tracking pivotal initiatives, collecting stakeholder input, and handling internal executive communications including newsletters. Candidate should exhibit proactivity, clarity in setting focus and priorities, and embrace innovative thought processes.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to achieve our shared goals. Each day we reinforce our values of respect, integrity, and accountability to create a culture of inclusion where everyone can grow at work and beyond.Responsibilities:
- Lead the CET in developing and refining the planning framework, guiding the organization through its cycles.
- Implement governance for CET’s strategic initiatives, ensuring progress is monitored and barriers effectively addressed. Provide clear definitions of engagement scope and expected results, adopting a metric-focused method to realize these strategic goals.
- Take charge of critical projects that arise from identified business needs and prospective opportunities.
- Collaborate with the Operations team on the Rhythm of Business (ROB) framework to coherently formulate and communicate vital strategic insights.
- Manage and deliver content for executive business reviews such as Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Coordinate with CET divisions to highlight significant themes for examination, translating insights from reviews into actionable agendas.
- Craft a communication strategy highlighting the new Experience Center One initiative and the overarching impact of our programs; this includes quarterly summaries and notable aspects of town hall meetings.
Business Acumen and Executive Presence
- Showcasing executive presence to instill confidence and foster trust among Leadership Teams and essential stakeholders.
- Exhibiting versatility and ability to swiftly adapt to the dynamic nature of business and organizational conditions.
- Utilizing analytical competencies to extract meaningful interpretations from incomplete datasets.
Other
- Embody our
andQualifications:Required/ Minimum Qualifications
- Bachelor’s Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement or internal and external communications programs
- OR equivalent experience.
Preferred Qualifications
- Understanding financials, business acumen
- Growth mindset to continually be learning and improving, along with a passion to help other be successful.
- High proficiency in verbal and written communication, ability to interact with diverse groups across multiple organizational levels
- Creative problem-solving & analytical skills to drive keen insights and understand root causes combined with a “sense of urgency” to develop solutions experience in delivering strategy and transformational programs.
- Demonstrated ability to lead and influence cross functional teams.
Business Program Management IC5 – The typical base pay range for this role across the U.S. is USD $115,000 – $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $146,200 – $219,200 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until July 24, 2024.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the .
Expected salary: $115000 per year
Location: Redmond, WA
Job date: Thu, 11 Jul 2024 23:47:24 GMT
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